Analyst Webinar

Megatrends shaping customer service in 2020

Feat. Guest speaker, Kate Leggett from Forrester Research

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The future of customer service starts with making your call center more human. It’s about understanding your customers and their specific problems. To do this, you need to give agents the right training and modern tools to provide a complete picture of your customers. Then, agents can make decisions and solve problems quickly.

Get a glimpse of the future. Join guest speaker, Kate Leggett from Forrester Research and Joe Ciuffo from Genesys as they discuss megatrends that are redefining contact center protocols in 2020. In this on-demand webinar, you’ll discover:

  • How artificial intelligence (AI) is driving change in the contact center
  • The evolution of customer-agent interactions
  • How technology affects workforce management

WATCH THE ON-DEMAND RECORDING

Meet the Speakers

Kate leggett webinar image

Kate Leggett
VP & Principal Analyst
Forrester Research

Joe cuiffo webinar image

Joe Ciuffo
Product Marketing Director
Genesys

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