Best Practice Webinar

Managing change: From on-premises to cloud

On-Demand Webinar

Moving from an existing on-premises contact center solution to a modern cloud architecture doesn’t have to be intimidating. A smart change management strategy lets you identify potential stumbling blocks and prepare to reach your organization’s goals.

Join Genesys strategic business consultant Jodi Thompson for a roundtable discussion with Genesys customers who have been there and done that. You’ll learn:

  • Essential components of managing change before, during and after a move to new contact center technology
  • Lessons learned including what customers wished they had done differently
  • How personalized migration plans and the Genesys team made it easier to navigate change

Better customer and employee experiences await. Take the next step by registering today.

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Meet the Speakers

Jodi thompson webinar image

Jodi Thompson
Sir Principal Business Consultant,
Genesys

Loribocklund webinar image

Lori Bocklund
President,
Strategic Contact

Dean thames webinar image

Dean Thames
Platform Architect,
Koch Global Services

Julie hopkins webinar image

Julie Hopkins
Project Manager,
Koch Global Services

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