AppFoundry Webinar

Maintain work-from-home productivity and compliance with remote monitoring

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October 22, 2020 AT 8:00 AM PT

Contact centers managers must supervise agents to ensure productivity and engagement remain high — and that sensitive information is safe. But the shift to working from home has made this increasingly difficult.

Agent Interact improves on-premises supervision and restores direct, visual monitoring of remote staff. It uses webcams and automated actions to deliver visual proof that team members are productive and adhering to compliance regulations — without taxing bandwidth. Agent Interact lets you:

  • Protect sensitive data
  • Maintain regulatory “clean desk” compliance
  • Enhance productivity
  • Enable team knowledge
  • Facilitate onboarding

Agent Interact is the only monitoring solution designed for global team supervision. It integrates with the Genesys Cloud™ platform and offers an alternative to Zoom and Google Meet.

Meet the Speakers

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Matt Gabrielson

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John Dixon
Client Success

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Hui Wu-Curtis
World Connection BPO

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Ian Roberts
Director, Care Operations & Technology