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On-Demand Webinar

Learning From Global Customer Experience Trends

The financial sector can be complicated, which means providing clear, seamless customer experiences (CX) is the key to customer retention – and your organization’s success.

With customers increasingly managing their lives online, financial institutions of every size are racing to invest in digital solutions to provide superior CX that stays a step ahead of rising customer expectations. To stay competitive in the evolving digital market, you’ll need to make some bold moves.

Here’s what you’ll learn:

  • What the global trends for financial institutions mean for you and your customers
  • How banks are redefining customer and employee experiences
  • How to structure and prioritize your CX strategy to surpass expectations and drive revenue

Meet the Speakers

David Porter
Global Financial Services Director
Genesys

Holly Hughes
Chief Marketing Officer
BAI