On-Demand Webinar

How to Achieve the Right Balance Between Technology and a Human Touch

Consumers have embraced digital channels. It’s no mere pandemic-driven blip. With websites and mobile apps offering customers the convenient automated experiences they crave, digital adoption is accelerating. Welcome to the new normal.   

Savvy CX leaders are already pivoting to the channels today’s consumers prefer. IDC predicts that by the end of this year, 65% of brands will be digital-first, a move that pays off with greater brand visibility and higher revenue.  

Join Anthony Romero, Senior Product Marketing Manager at Genesys, to learn more about the next-generation digital customer experience with key insights on: 

  • The impact of digital trends on CX
  • How to improve CX with artificial intelligence
  • Getting the right balance of technology and human touch

Meet the Speakers

Anthony Romero
Senior Product Marketing Manager
Genesys

Megan Billingsley
RetailDive

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