On-demand webinar

How Alberta Motor Association improved CX with AI and self-service

Many companies are cracking the code using AI to enable truly productive self-service for customers, and not just for simple interactions. The insurance industry is one such example where AI can be embedded into the contact center to orchestrate a better customer experience.

In this session, hear how Alberta Motor Association (AMA) is using AWS Contact Center Intelligence with Genesys Cloud to resolve calls more quickly,  reduce cost per call and increase member satisfaction.

Learn how you can get more out of your Genesys Cloud contact center with powerful, integrated AI solutions from AWS, our global strategic alliance partner and its AWS Contact Center Intelligence solutions.

Meet the speakers

David porter circle 200x200 o

David Porter
GM Financial Services Industry

Marcelo silva circle 200x200 o

Marcelo Silva
Product Manager, AI/ML

Matt sinfield circle 200x200 o

Matt Sinfield
Associate VP of Technology
Alberta Motor Association