AppFoundry Webinar

Enhance customer experience with improved audio performance

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Contact centers are transforming from their traditional agent structures, focusing on omnichannel and artificial intelligence (AI)-driven capabilities that improve customer satisfaction and loyalty. Still, voice continues to play an essential part in customer support, as most customers prefer the human interaction and feelings of empathy that AI don’t provide. Advanced headset technologies can improve both the customer experience and the well-being of contact center agents.

In this webinar, we’ll cover the latest integration of EPOS headsets with the Genesys® PureConnect platform to learn the importance of active-noise cancellation in headsets. We’ll also dive into EPOS technologies like ActiveGard® and EPOS Manager to explore how these tools can help you manage, control and schedule software updates.

Sign up for the webinar, “Enhance customer experience with improved audio performance” to learn how to create comfort and audio perfection in the hybrid workplace — and for remote workers.

Meet the Speakers

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Jurate Beniulyte
Head of Strategic Alliance

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Carsten Steffensen
Global Technical Alliance Manager