AppFoundry Webinar

Enhance customer experience with improved audio performance

NOVEMBER 4, 2020 AT 8AM PT

Contact centers are transforming from their traditional agent structures, focusing on omnichannel and artificial intelligence (AI)-driven capabilities that improve customer satisfaction and loyalty. Still, voice continues to play an essential part in customer support, as most customers prefer the human interaction and feelings of empathy that AI don’t provide. Advanced headset technologies can improve both the customer experience and the well-being of contact center agents.

In this webinar, we’ll cover the latest integration of EPOS headsets with the Genesys^® PureConnect^™ platform to learn the importance of active-noise cancellation in headsets. We’ll also dive into EPOS technologies like ActiveGard^® and EPOS Manager to explore how these tools can help you manage, control and schedule software updates.

Sign up for the webinar, “Enhance customer experience with improved audio performance” to learn how to create comfort and audio perfection in the hybrid workplace — and for remote workers.

Meet the Speakers

Jurate Beniulyte
Head of Strategic Alliance
EPOS

Carsten Steffensen
Global Technical Alliance Manager
EPOS

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.