On-Demand Analyst Webinar

2022 Contact Center Buyer’s Guide Webinar

New world. New experiences. It’s time for a new toolkit.

The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unprecedented pace. This new world moves fast – and it changes every day. To compete, you’ll need agility, resilience and the power to pivot.

In this webinar, industry analyst Sheila McGee-Smith joins Genesys experts to discuss the essential capabilities you’ll need to adapt, differentiate and win – no matter what the future brings.

On the agenda:

  • What the shift from contact centers to engagement centers means for you
  • The tech you’ll need to provide the orchestrated journeys customers now expect
  • How to reframe the employee experience to win on the talent front
  • Why sticking with the status quo could be your riskiest – and costliest – option
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Sheila McGee-Smith
Founder and Principal Analyst
McGee-Smith Analytics


Janelle Dieken
SVP of Content Marketing

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Elcenora Martinez
SVP, Product Marketing​