On-Demand Analyst Webinar

2022 Contact Center Buyer’s Guide Webinar

New world. New experiences. It’s time for a new toolkit.

The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unprecedented pace. This new world moves fast – and it changes every day. To compete, you’ll need agility, resilience and the power to pivot.

In this webinar, industry analyst Sheila McGee-Smith joins Genesys experts to discuss the essential capabilities you’ll need to adapt, differentiate and win – no matter what the future brings.

On the agenda:

What the shift from contact centers to engagement centers means for you
The tech you’ll need to provide the orchestrated journeys customers now expect
How to reframe the employee experience to win on the talent front
Why sticking with the status quo could be your riskiest – and costliest – option

I would like someone to reach out to me

Sheila McGee-Smith
Founder and Principal Analyst
McGee-Smith Analytics

Janelle Dieken
SVP of Content Marketing
Genesys

Elcenora Martinez
SVP, Product Marketing
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.