Genesys and Qualtrics ebook

Surfacing insights from Voice of the Customer data

There’s a wealth of knowledge buried in Voice of the Customer (VoC) data. But, because that data comes from multiple sources — digital apps, text, self-service, one-on-one conversations and surveys — you need to connect those interactions with the information you capture.

Together, Genesys and Qualtrics integrate all sources of customer data and surface the right insights. From there, you can take action at every point in the customer journey — and optimize your customer experience strategy.

Use our advanced analytics to:

  • Increase interactions solved through FCR
  • Reward agents who perform at the highest level
  • Replicate engagement paths that yield the highest value