Genesys and Qualtrics ebook

Surfacing insights from Voice of the Customer data

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There’s a wealth of knowledge buried in Voice of the Customer (VoC) data. But, because that data comes from multiple sources — digital apps, text, self-service, one-on-one conversations and surveys — you need to connect those interactions with the information you capture.

Together, Genesys and Qualtrics integrate all sources of customer data and surface the right insights. From there, you can take action at every point in the customer journey — and optimize your customer experience strategy.

Use our advanced analytics to:

Increase interactions solved through FCR
Reward agents who perform at the highest level
Replicate engagement paths that yield the highest value

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.