The debate has raged for years over the cost of a cloud contact center versus on-premises contact center deployment. Based on the latest Ovum research, a majority of businesses would indeed reduce costs through cloud deployment. Yet cost alone is not the only factor to consider when choosing between cloud or on-premises deployment.
Every company has their own set of requirements and constraints that affect the decision to move to the cloud or further invest in an on-premises model. This tip sheet will help you decide what is important in the decision-making process, including:
Choose the right vendor and technology platform that supports your business needs and customer demands.
Download the tip sheet today!