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Forrester research report

The Three Customer Service Megatrends In 2022

Customer service leaders build resilient strategies in a changed world

Say goodbye to “the new normal”  because the only constant in today’s experience economy is change. That means customer service leaders can’t afford to build a future on the reactive strategies and patchworked technology purchases that helped them weather the pandemic storm. It’s time to invest in long-term innovation and workforce development.

Get the Forrester report and you’ll get the top three customer service megatrends that customer service leaders must pay attention to in 2022 – and beyond. You’ll also get insights on how to:

  • Build a strong technology foundation that enables adaptability, resilience and agility
  • Leverage collected data to create new value streams
  • Address the causes of agent burnout and avoid costly employee turnover