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The Inner Circle Guide to Contact Center Remote Working Solutions

Traditionally, only 13% of US contact center agents worked remotely on a permanent basis.  Now, to continue operating in an environment that’s shifted because of a pandemic, many more contact centers must implement continuity plans that involve remote working.

This report from ContactBabel shows how to do this effectively, including:

  • Examining what tools you have in place to enable remote work
  • The amount of time it takes to implement your remote working tools
  • How to manage remote agents and teams

Download the guide