Healthcare report

This report found:

38% of patients are confident they chose the right provider for their care
32% say they have a relationship with their provider and “they know who I am”
30% of patients feel they were provided with the advance treatment information they needed

A new Genesys report into the quality of healthcare experiences in the United States finds patients lack confidence at many points in their health journey.

We surveyed 2,000 patients nationwide to understand where patient journey experiences are succeeding and where they’re stalling.

Download the report for insights, opportunities and the path forward for providers wanting to empower patients with seamless journeys.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Healthcare's Empathy Gap

This report found: