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Research brief

How the cloud enables a secure and safe customer experience for the 21st century

Address key security concerns to break down cloud adoption barriers

Customer experience is a priority for 65% of US government agency employees, according to a survey conducted by Genesys and GovLoop. Nearly 92% use cloud technology strategies to improve their customer experience. However, only 27% of respondents said their systems have completely or “mostly” migrated to the cloud. For 36%, security concerns remain the biggest barrier to adopting cloud.

Read this report to see how to overcome concerns, ease your cloud migration and gain insight into:

  • Top cloud challenges
  • How the Federal Risk and Authorization Management Program (FedRAMP) addresses security concerns
  • Best practices to modernize the customer experience