How the cloud enables a secure and safe customer experience for the 21st century

Address key security concerns to break down cloud adoption barriers

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Customer experience is a priority for 65% of US government agency employees, according to a survey conducted by Genesys and GovLoop. Nearly 92% use cloud technology strategies to improve their customer experience. However, only 27% of respondents said their systems have completely or “mostly” migrated to the cloud. For 36%, security concerns remain the biggest barrier to adopting cloud.

Read this report to see how to overcome concerns, ease your cloud migration and gain insight into:

Top cloud challenges
How the Federal Risk and Authorization Management Program (FedRAMP) addresses security concerns
Best practices to modernize the customer experience

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.