Customer experience is a priority for 65% of US government agency employees, according to a survey conducted by Genesys and GovLoop. Nearly 92% use cloud technology strategies to improve their customer experience. However, only 27% of respondents said their systems have completely or “mostly” migrated to the cloud. For 36%, security concerns remain the biggest barrier to adopting cloud.
Read this report to see how to overcome concerns, ease your cloud migration and gain insight into: