Stand out from the competition in A Bold New Way. Watch Xperience on-demand now.

Gartner® report

Lessons learned from implementing contact center as a service solutions

See what decision makers would have done differently and what advice they’d give.

YOU’LL LEARN THE IMPORTANCE OF:

  • Defining Desired Business Outcomes; Consulting Stakeholders Across Different Teams to Identify CCaaS Requirements

  • Conducting POCs With Shortlisted CCaaS Vendors; Buying an Appropriate Licensing Model

  • Constructing a Robust Transition Plan; Focusing on Optimizing Call Flow Design

  • Investing in Comprehensive CCaaS-Related Training Sessions for End Users

Download this report to learn key lessons and see the most popular recommendations by Peer Insights™ reviewers to help in your implementation of a Contact Center as a Service (CCaaS) solution.

Webpage   report cover 630×500 px

Gartner, Peer Lessons Learned for Contact Center as a Service Solutions Implementation,Peer Contributors, 21 February 2023

GARTNER is a registered trademark and service mark, and PEER INSIGHTS™ is a registered trademark , of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.