Optimize chatbots using artificial intelligence

How one state used virtual agents to improve constituent services

The COVID-19 pandemic drove governments to ramp up automation to reduce public health risk. Customers in the private sector were already used to conversations via chatbots. Now it was time for public agencies to do the same for its constituents.  

Using analytics data and constituent feedback to get the strongest return on investment of time and taxpayer dollars, the Mississippi state government built and deployed its first AI powered chatbot. 

Read the full article to learn more about: 

  • Top challenges for optimizing chatbots 
  • Executing a chatbot successfully 
  • How a chatbot named MISSI answers constituents’ questions