eBook

Game on: Level up employee engagement with gamification

Customer service can make or break your brand — and your agents are on the front lines. Motivate them to deliver exceptional service while learning and developing new skills with gamification.

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Boost engagement with gamification

Employee engagement and experiences have a major impact on customer experience (CX). Delivering exceptional and empathetic service starts with your employees.

By incorporating game-like elements like scorecards and leaderboards — and recognizing top performers — you incentivize agents to perform at their best. Gamification fosters camaraderie and healthy competition and creates a positive work environment that promotes teamwork and boosts morale.

With clear goals and instant feedback, your agents can gain a sense of accomplishment, motivating them to continue learning and improving. Gamification transforms mundane tasks into fulfilling experiences, which enhances job satisfaction, boosts productivity levels and improves the customer experience.

Get a sneak peek of the first 2 pages…

After reading, you will:

Understand how gamification improves employee engagement and productivity
Learn how to promote collaboration, teamwork and continuous learning
Discover strategies to track performance and development
Identify appropriate metrics to measure and optimize engagement
See how leading brands use gamification to improve productivity

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.