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Executive Brief:

How AI can improve the contact center and employee performance

Work smarter, not harder, using artificial intelligence and machine learning

In order to successfully manage a contact center, collaboration and an interdisciplinary approach are required to handle a wide range of operational and tactical tasks.

Planning, day-to-day operations and quality management must be organized seamlessly, along with human resources such as recruitment, learning and development and scheduling of employees.

Read this briefing and learn how to move to an AI strategy that can take your team – and your business results – to the next level. Learn how to:

  • Create an AI strategy with a single data model that includes routing, interaction analysis, forecasting / scheduling and predictive engagement
  • Use the power of your data to ensure that every customer is connected to the right agent
  • Increase employee efficiency by making sure you hire the right people and also manage their performance to drive long-term success
How ai can improve contact centre and agent performance