Genesys and AWS: Market leaders in healthcare

Healthcare's Empathy Gap

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When patients manage their own care plans, they could have an unsatisfactory experience. And providers could risk their patients’ loyalty, trust and healthcare outcomes. Rethinking the end-to-end patient journey will drive better satisfaction and effectiveness.

Discover how you can deliver the power of personalization with the Genesys Cloud™ platform, powered by Amazon Web Services. Together, we help health systems and providers exceed patient expectations, drive loyalty, and deliver superior customer and employee experiences.

This report explores how to:

Design end-to-end journeys that make patients feel informed and empowered
Make discussions about treatment options and plans more inclusive
Focus on building relationships and loyalty

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.