ANALYST RESEARCH REPORT:

Frost & Sullivan recognizes Genesys with 2018 North American Hosted/Cloud Contact Center Market Leadership Award

The power of the cloud for contact center solution delivery lets businesses quickly add on functionality and scale when needed. But it’s a complex undertaking for solution providers, requiring a strong foundation in core competencies and a flexible platform to support new technologies. Not all providers are up to the challenge.

After a rigorous process of research and analysis, Frost & Sullivan, a global research and consultancy organization, named Genesys as the winner of their 2018 North American Hosted/Cloud Contact Center Market Leadership Award. The research report recognized Genesys for the breadth of our customer-focused innovation:

  • Artificial intelligence (AI) built into every area of the Genesys portfolio to assist with customer service, sales and marketing—and combining it with the power of human agents
  • Use cases that are bundled, automated and tied to specific business outcomes
  • Subscription-based pricing that flexes with capacity needs and varying channel usage

Get this report to learn the various evaluation criteria and why innovation matters in keeping your business ahead of the curve—especially if you’re considering deploying your contact center in the cloud.

Get the Frost & Sullivan Report