Analysts and users agree — Genesys is a leader

Get analyst reports and buyer reviews in one bundle. See why leading organizations are choosing the Genesys Cloud™ platform.

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Top 50 contact center
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Latam fall 2024
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User reviews that speak for themselves

Get insights from customers who made the switch to Genesys Cloud. No scripts, no strings attached — just genuine experience.

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Do more with Genesys Cloud

Exceed expectations with the latest digital and AI innovations

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning sales, marketing and services — enabling better and broader customer and employee experience capabilities.

Rest easy with a secure, resilient CCaaS platform

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multitenant, microservices-based architecture.

See what Genesys customers are saying