Genesys and AWS:

Four CX Use Cases in Banking

How to improve contact center performance in financial services

In today’s banking world, customers expect the same experience they get from Netflix or online shopping. Understand what technology underpins a connected customer journey, including what leads them to engage with you and what they do after an interaction. And optimize and measure each customer banking journey across chat, voice and IVR.

Learn how to:

  • Boost contact center channel performance
  • Increase self-service
  • Improve experiences beyond the contact center
  • Enhance escalation management