Genesys and AWS:

Four CX Use Cases in Banking

How to improve contact center performance in financial services

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In today’s banking world, customers expect the same experience they get from Netflix or online shopping. Understand what technology underpins a connected customer journey, including what leads them to engage with you and what they do after an interaction. And optimize and measure each customer banking journey across chat, voice and IVR.

Learn how to:

Boost contact center channel performance
Increase self-service
Improve experiences beyond the contact center
Enhance escalation management

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.