Gartner® report

Explore how generative AI can improve customer service and support

The advent of generative AI marks a dramatic leap forward in the realm of automation. Application leaders responsible for customer service should partner with technology vendors to evaluate and adopt the generative AI product innovations that deliver the most value in the near term.

See how the first wave of features using large language models (LLMs), a subset of generative AI, will improve:

  • Employee productivity by reducing average handle times (AHT)

  • The quality and accuracy of interactions by creating reusable knowledge content

  • Self-service containment rates through better conversational virtual agents

Download this report to learn how you can use generative AI to improve customer service and support.

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Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?,Pri Rathnayake,24 May 2023

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