Government Business Council report
For federal agencies, a strong customer experience (CX) strategy isn’t just nice to have. It’s critical for building public trust and delivering on the promise of government. This playbook provides expert guidance on understanding the public’s CX pain points, making the best use of your agents’ skills and improving your agency’s customer service.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
