Seven best practices for building customer loyalty

To build customer loyalty, you need to know how to reach — and retain — customers

In 2021, 43% of consumers throughout the US and in Canada said they’ve stopped doing business with companies that did a poor job personalizing their experiences. That’s up from 25% who said the same thing in 2019.

Customer loyalty is built on trust. And building that trust begins with understanding who your customers are and how they want you to engage with them.

Download the ebook now and learn how to create an end-to-end omnichannel strategy that delivers proactive engagements. You’ll also get details on managing customer journeys across all channels to deliver personalized experiences that foster brand loyalty.

Get best practices on how to:

  • Communicate proactively across channels
  • Create personalized customer experiences at scale
  • Build internal data-protection policies