Leading public sector organizations trust Genesys and AWS

Discover the power of modernizing the customer experience

Deliver on the promise of digital government

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Whether it’s a customer or an employee, people expect high-quality digital interactions from their government. They want interactions to be accessible, engaging and seamless — just like they get from the private sector. And that’s setting the social and technological pace.

Poor service experiences have frustrated customers and employees alike. Too often, customers are unaware of their eligibility for services or give up on getting them. And burned-out employees are looking to the private sector for jobs. The result is a wide-scale erosion of pride and trust in government. To build this trust, agencies need to consistently deliver not just services at scale, but empathetic services.

This ebook will help you deliver on the promise of digital government. Learn how agencies can reimagine their approaches to customer experience (CX), digital channels and contact center solutions to catch up with the present and prepare for the future.

Download the ebook to discover how Genesys and AWS help you:

Deliver digital engagement capabilities to improve the citizen experience
Improve the contact center experience for a hybrid workforce
Make the most of your data to fuel artificial intelligence
Merge these elements in an integrated CX ecosystem

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.