Customer interview

Siemens Healthineers

Hear how this medical equipment and services provider deployed the cloud globally in eight months with zero downtime

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When Siemens Healthineers moved to the Genesys Cloud™ platform, the global medical equipment and services provider drove digital transformation and advanced its vision of “Always on, Always in touch” with customers.

Siemens Healthineers has 240,000 patient touchpoints every hour. Its timely response affects patients’ health outcomes and can even save lives. System downtime isn’t an option.

The company transformed from siloed, aging and unreliable on-premises systems to Genesys Cloud, enabling it to support a rapid global rollout in 30-plus countries, 236 offices and 2,200 agents in just eight months with zero downtime.

Customer story highlights

Connected 2,200 agents across in just eight months
Reduced IT issues and routed calls intelligently based on urgency
Can now onboard new sites in six to eight weeks
Improved agent satisfaction

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.