Customer interview

Siemens Healthineers

Hear how this medical equipment and services provider deployed the cloud globally in eight months with zero downtime

When Siemens Healthineers moved to the Genesys Cloud™ platform, the global medical equipment and services provider drove digital transformation and advanced its vision of “Always on, Always in touch” with customers.

Siemens Healthineers has 240,000 patient touchpoints every hour. Its timely response affects patients’ health outcomes and can even save lives. System downtime isn’t an option.

The company transformed from siloed, aging and unreliable on-premises systems to Genesys Cloud, enabling it to support a rapid global rollout in 30-plus countries, 236 offices and 2,200 agents in just eight months with zero downtime.

Customer story highlights

  • Connected 2,200 agents across in just eight months
  • Reduced IT issues and routed calls intelligently based on urgency
  • Can now onboard new sites in six to eight weeks
  • Improved agent satisfaction