ContactBabel Report

The Inner Circle Guide to Agent Engagement & Empowerment

Engaged agents mean happier customers — and greater success

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Improving how your agents engage — and empowering them — requires technology, HR and business processes that all work together. It also requires a culture shift so your organization becomes more trust-based. And, to do that, you need the support of the right technology.

Based on surveys with over 200 organizations, “The Inner Circle Guide to Agent Engagement and Empowerment” provides insights on how to reduce attrition, improve first-contact resolution and above all enhance your customer experience.

Download this guide to explore:

Ways to improve agent engagement
Benefits of recognizing agent achievements
How engaged and empowered agents affect company performance
Technology solutions like gamification, AI, unified desktops and more

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.