ContactBabel Report

The Inner Circle Guide to AI, Chatbots & Machine Learning

Within the customer contact space, there is a great deal of interest in how AI can work to deliver a superior customer experience at every hour of the day, across channels, leveraging the vast amounts of data that are available to many large organizations. Supported by the speed and availability of affordable processing power, and the enormous amount of structured and unstructured data available, the opportunity exists for AI to take customer contact far beyond what is feasible now.

“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of ContactBabel analyst reports investigating key customer contact solutions. This guide aims to give a detailed and definitive view of the reality of implementing and using these technologies, and a view on what the future holds.

Download your copy of this industry report to learn what impact AI, Chatbots & Machine Learning can have on your delivery of exceptional CX!

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The Inner Circle Guide to AI, Chatbots & Machine Learning

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.