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Analyst report

ContactBabel Inner Circle Guide to AI, Chatbots & Machine Learning

Customer experience AI with a human touch
AI machine learning capabilities support human agents when customers need it most. Bots save agent time so they can focus on building brand relationships and solving more complex problems. See what Blended AI can do for you.

About the Inner Circle Guides
“The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of ContactBabel reports. Other subjects include Cloud-based Contact Centers, Omnichannel, Self-Service, Outbound & Call Blending, Workforce Optimization, Customer Interaction Analytics and PCI DSS Compliance.

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.