Genesys and AWS: Market leaders in healthcare

Company Nurse gains a competitive advantage and enhances its customer experience

Going beyond the phone to serve customers

I would like someone to reach out to me

Company Nurse leads with technology using the Genesys Cloud™ platform. Leveraging its all-in-one capabilities and API integrations, Company Nurse has gained a competitive advantage — enhancing its customer experience, improving efficiency and realizing a 269% ROI with a 4.8-month payback.

The cloud-based, omnichannel contact center product offered an exceptional user experience, reduced maintenance and combined all the features Company Nurse wanted in one product — an easy-to-manage WebRTC frontend, an Amazon Web Services backend that enabled HIPAA compliance, real-time reporting, and unified communications and collaboration.

Highlights:

20% increase in call volume handled without adding agents
11–13% decrease in average handle time
$50,000 saved annually with reduced overflow calls

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.