Playbook

Chatbots take constituent engagement to new levels

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Digital transformation and a better constituent experience are two key objectives for agencies. The COVID-19 pandemic accelerated these efforts, highlighting how much the public relies on the government for factual, readily accessible information — and how far agencies need to go technologically to provide this.

Comparatively easy and inexpensive to implement, chatbots helped overburdened contact center agents keep up with the volume of questions surrounding the pandemic.

Download the free playbook to explore:

How chatbots helped agencies through a challenging year
Best practices for implementing chatbots using the walk-run-fly approach
A case study on unemployment claims modernization

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.