The call center technology migration playbook

Your move to a new call center shouldn’t be intimidating.  This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of migration. With proper planning and the key team members to assist in the transition, it can be easier than you think.

Make your call center technology move confidently.

  • Ensure you have the right stakeholders and subject matter experts on the internal project team
  • Determine if your company’s network are compatible with your move
  • Work together to provide a clear path forward for implementation
  • Set expectations and get ready for go-live

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Centre d’appel : les éléments essentiels à la consolidation
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