Practical guide to mastering bots

Best practices for building better bots faster

Bots have become increasingly conversational and able to handle complex interactions. When used strategically, they elevate the customer experience and provide measurable gains for your business. But complexity requires a deeper understanding of how to build bots — and make sure your bot flows don’t lead customers to dead ends.

Download the guide and learn about:

  • Understanding bot limitations and communicating this to stakeholders
  • Using testing data that captures how your customers speak
  • Orchestrating bots with other touchpoints for a cohesive, omnichannel experience