Three ways telcos can improve efficiency and CX with journey analytics

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Every contact center leader knows the mandate: Reduce costs, but don’t let customer satisfaction slip. Traditional reporting and analytics tools promise to give you the visibility you need to answer questions about performance.

But often, they underdeliver.

The Pointillist^® Journey Analytics platform was built to fulfill that promise. The solution eliminates data and organizational silos so you can measure omnichannel customer behavior. Then you can diagnose and fix experience or performance issues.

Download the ebook to explore:

How journey analytics compares to other contact center analytics tools
Three ways journey analytics can improve channel performance, self-service and escalation management
Ways to gain visibility and leverage insights from beyond the contact center

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.