PureCloud for Small Business
Hi, I’m Ben
I run a small business that’s hit a growth spurt. I’m opening three new sites and launching a new product line—and through all this change it’s critical to stay engaged with our customers and prospects.
But it’s not easy. We’re finding it hard keeping up with all the ways customers now want to communicate.
Customer expectations are changing
What’s the cost of doing nothing?
With everything else going on, it’s easy to just keep the old phone system and manage through it. But, not interacting with customers the way they want has a price—and eventually it will shift my market share to competitors who do change.
I’ve got to find an easy way to keep employees and customer engaged—and one that will keep up as my business needs change.
Our current phone system can handle phone calls and voicemail, but that’s no longer good enough. Customers now want to chat with us from our website, email any department, and get phone notifications such as shipping information and payment reminders.
And the last thing I want is a bunch of new applications—or the new employees I’d need to help manage it all.
Big tools for small business
All-in-one is the answer
I watched a live demo of PureCloud an all-in-one cloud solution. It lets my customers interact with me using a bunch of different channels… Chat, phone calls, email—even social media—all together in one simple application. And it’s easy for all my employees to join the conversation.
Collaboration boosts employee productivity
Engaging customers takes team effort. PureCloud makes it easy for employees to get involved. The app includes chat, screen sharing, on-demand video chat and file sharing. Voicemail, faxes and notifications are all centralized and simplified, too.
Turn up in days, not months
With its intuitive interface and straight-forward deployment, I had my entire company up and running on PureCloud in no time at all -- even the new sites and all my remote employees! Genesys helped me match the best use cases to what made the most sense for my customers and my company goals.
Leapfrog the competition
As a business owner, I’m always looking to the future. The PureCloud platform has all-in-one capabilities to get me wherever my customers want to go!
PureCloud allows our clients and customers to experience a level of unparalleled service delivery.—Annie Padayachee, Executive, Smollan