Connect with a market leader

PureCloud partners are the glue that innovates, grows and connects the PureCloud Platform with customers around the world. By partnering with Genesys—a market leader in the contact center space—you can grow your business opportunities, deepen your customer relationships and take customer engagement to the next level.

How we help you win

Grow business opportunities

Partnering with Genesys on PureCloud can open new markets and verticals leading to new business opportunities and offerings. It’s time to transform your business in the cloud.

Deepen relationships

Customer experience solutions are critical to business operations and have continued to grow in their strategic value. By partnering with Genesys you can become a go-to resource in the cloud contact center space.

Expand engagement

Customer experience, employee experience and business optimization solutions continue to grow and evolve within the modern workplace. By opening these solutions within your business you can expand your overall engagement with your customers.

With AcceInfo and Genesys, we have the perfect trifecta of vision, architectural foundation, and most modern applications. This synergy is a real game-changer.—Darren Jackson, Chief Executive Officer, Rapid Financial Systems

Partner types

Referral Partner

Introduce PureCloud to companies that are searching for a cloud-based contact center solution and can benefit from industry-leading platform architecture

 

Association with the leading provider of customer experience solutions

 

Ability to bundle your specialized services around your client’s PureCloud reference

 

Exclusive access to information on PureCloud platform features, benefits and new product releases

 

Access to Genesys marketing materials, whitepapers and webinars

 

Earn referral fee of first-year annual contract value (ACV)

Register as a Genesys Partner

PureCloud Reseller Partner

Guide and assist customers in the design, procurement, implementation and support of PureCloud.

 

Recurring revenue share opportunities

 

Online business and technical training, and accreditations

 

Online business & technical training & accreditations

 

Discounted subscription fees for partner-use systems

 

Partner portal for partner-only content and enablement

 

Co-marketing opportunities

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Technology Partner

Provide software, hardware or services that are built on, integrate with or complement the PureCloud Platform for our joint customers.

 

Publish your integrations and applications into our global customer base

 

Increase sales of your technology solutions

 

Access to PureCloud APIs and SDKs

 

Participate in our global Developer Community

 

Build customer solutions in a Partner Sandbox environment

 

Access advanced online business and technical training resources

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Carrier Partners

Genesys partners with leading telecommunications carriers, globally developing joint solutions that make the PureCloud platform available to existing and prospective customers.

 

Retain ingress and egress telecommunications relationships with existing customers

 

Attract prospects with the ability to provide cloud contact solution solutions unified with your telecommunications solutions

 

Earn recurring revenue share for consumption of PureCloud services

 

Discounted subscription fees for partner-use systems

 

Partner portal for partner-only content and enablement

 

Co-marketing opportunities

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Partners in action

The PureCloud Platform is simply powerful