Rethink your cloud contact center with PureCloud

We built our cloud call center software from the ground up so you get a complete customer engagement solution to serve your needs both today and tomorrow.

With PureCloud, you get:

  • Simple pricing, month-to-month terms
  • A true cloud architecture that provides continuous improvements
  • A feature-rich solution for complete customer engagement
  • Unparalleled reliability and disaster recovery
  • Amazon Web Services elastic infrastructure with limitless capacity
  • IP telephony services like porting existing and adding new numbers
  • A modern web and mobile user experience
  • Lightning-fast deployment

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Don’t let digital disruption hold your cloud call center back

Take charge of your success and leave the competition behind

Get Results Fast

Deploy in days, not weeks. No customizations. No desktop installs. Turn up new features with a simple license and get quick access to advanced routing and sophisticated applications. Delight customers, generate leads, acquire new business and do it all better and faster.

Deliver Consistent Service

Everything you need is on a single, all-in-one cloud platform. Offer unparalleled reliability and a consistent experience no matter how your customer contacts you. Keep the improvements going by capturing key customer insights with a single view of the experience.

Create a Better Experience

Keep in tune with customer expectations and leapfrog your competition with a steady stream of new features designed for the modern customer experience. And, since agents are part of that experience, ensure they have the latest tools for increased productivity and service delivery excellence.

Everything you need to stay focused on your customer

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever, whenever.

  • Apply advanced routing to omnichannel interactions
  • Create IVR flows quickly and easily with a visual, intuitive interface
  • Personalize outreach with proactive campaigns and notifications
  • Leverage operational visibility to track and fine tune every aspect of performance
  • Boost agent productivity with CRM integrations
  • Add new capabilities and manage users with minimal IT involvement
  • Plug into other apps and cloud solutions to meet any customer need

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The breadth of functionality of PureCloud

Multichannel Routing

Speech-enabled IVR

Outbound Campaigns

CRM Integrations

PureCloud Pricing

PureCloud 1

$69.99USD

With Annual Contract

Monthly Subscription Available

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PureCloud 2

Most popular

$99.99USD

With Annual Contract

Monthly Subscription Available

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PureCloud 3

$129.99USD

With Annual Contract

Monthly Subscription Available

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PureCloud Features

Omnichannel Interactions Management

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Web Agent Desktop
Voice
Wrap-up Codes
Web Chat, Email  
Response Management  
Call-back  
Social Channel Management    

Routing

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Priority, FIFO Routing
Skills-based Routing  
Bull's-eye Routing  
Response Management  

IVR

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Speech-Enabled IVR

Outbound Campaigns

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Preview, Progressive
Campaign Management
Compliance
Default Inbound/Outbound Scripting
Custom Inbound/Outbound Scripting  
Script Designer  
Agentless, Power, Predictive  
Inbound/Outbound Blending  

Workforce Optimization

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Voice Recording
Quality Evaluations  
Omnichannel Recording  
Workforce Management   ✔^

Supervisor Function

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
Listen, Assist, Agent Activation
Real-time Performance Views
Historical Metrics & Reports
iPad App  

Integration

Standard Features PURECLOUD 1 PURECLOUD 2 PURECLOUD 3
3rd Party REST API's
Unifed Communications Platforms
Packaged CRM Integrations ✔** ✔** ✔**
PureCloud Public REST API  

** Denotes available at an additional cost

^ Workforce Management Manual Scheduling

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We can’t say enough about the value our PureCloud® services have brought us – from improved service to increased efficiencies. It will certainly be a selling point in the future as we potentially expand the properties we service.

— Universal Protection Service