Bringing AI and support teams together, so you can engage smarter
Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions
Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions
Finding ways to help you create better customer experiences has always been our passion. Now the Genesys DX™ solution brings groundbreaking intelligence to every interaction — putting customer insights to work in real time, across every channel, at the point of engagement.
Genesys DX is ready to go on day one. Because it starts providing actionable insights from the very first customer interaction, we’re confident there’s no faster time to value from any other artificial intelligence (AI)-powered software on the market today.
Genesys DX synthesizes data from every touchpoint, and even disparate systems, to fuel greater understanding of your customers. Your support team is empowered to provide more personalization, and customers are routed to the best resource, wherever it may be.
As the industry’s most tightly integrated support team and bot solution, Genesys DX uses AI to help your team be more effective and efficient, unburden employees from repetitive tasks, and provide seamless transitions from bots to live human support. It’s the best of both worlds.
At Genesys, we believe making customers feel remembered, heard and understood is the foundation of an empathetic customer experience. We strive to give every customer exactly the experience they want every time, whether that’s a support team member who sympathizes while solving a complex issue or a quick answer from a bot.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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