Bringing AI and support teams together, so you can engage smarter
Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions
Genesys DX supercharges your customer IQ with vital business data to fuel smarter interactions
Finding ways to help you create better customer experiences has always been our passion. Now the Genesys DX™ solution brings groundbreaking intelligence to every interaction — putting customer insights to work in real time, across every channel, at the point of engagement.
Genesys DX is ready to go on day one. Because it starts providing actionable insights from the very first customer interaction, we’re confident there’s no faster time to value from any other artificial intelligence (AI)-powered software on the market today.
Genesys DX synthesizes data from every touchpoint, and even disparate systems, to fuel greater understanding of your customers. Your support team is empowered to provide more personalization, and customers are routed to the best resource, wherever it may be.
As the industry’s most tightly integrated support team and bot solution, Genesys DX uses AI to help your team be more effective and efficient, unburden employees from repetitive tasks, and provide seamless transitions from bots to live human support. It’s the best of both worlds.