Discover how AI will shape the future of business and customer loyalty

May 28th | Toronto

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Many CX leaders are at a cross-roads – trying to identify ways to drive business growth and customer loyalty, while managing costs. AI is hotter than ever and is quickly changing the game – widening the gap between the leaders and the laggards. It’s also bringing firepower to strategies for improving the employee experience.

If we look ahead to 2030 – the landscape of business and the experiences they deliver are likely to change dramatically.

Chelsea Hotel, Toronto

33 Gerrard St W, Toronto, ON M5G 1Z4, Canada

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In today’s fast-paced CX landscape, the strategic use of AI is paving the way for significant transformations in the years to come. This exclusive event will focus on defining the future of customer experience, particularly in the context of AI’s growing role in reshaping both customer and employee interactions.

Please join us and a select group of innovative CX executives for a collaborative, open discussion about the critical topics facing CX leaders today. And walk away with potential solutions to the challenges you’re facing today to prepare you to thrive no matter what tomorrow brings.

Agenda

May 28, 2024

09:30 AM – 09:45 AM

Registration

09:45 AM – 10:30 AM

Enjoy breakfast as you are introduced to your peers and learn about the day.

10:30 AM – 12:15 PM

Roundtable discussions hosted by Inna Ekhaus, VP of Product Marketing

The Power & Possibility of AI: The role AI will have on your business and how you want AI to impact your business
The Workforce Evolution: How workforce needs are constantly evolving and what you, as leaders, should be considering for the future of your teams, balance quality, efficiency and growth
Orchestrating the Future of CX: The challenges in technology implementation and business prioritization and how to best step forward into the future of CX

12:15 PM – 12:30 PM

Closing

We look forward to your participation and to the invaluable contributions you’ll bring to our discussions.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.