Discover how AI will shape the future of business and customer loyalty

April 16th | Charlotte

Executive roundtable cx 2030 heading image

Many CX leaders are at a cross-roads – trying to identify ways to drive business growth and customer loyalty, while managing costs. AI is hotter than ever and is quickly changing the game – widening the gap between the leaders and the laggards. It’s also bringing firepower to strategies for improving the employee experience. ​

If we look ahead to 2030 – the landscape of business and the experiences they deliver are likely to change dramatically

Ritz carlton, charlotte
The Ritz Carlton, Charlotte

201 E Trade St, Charlotte, NC 28202

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Agenda

April 16, 2024

09:30 AM – 09:45 AM

Registration

09:45 AM – 10:30 AM

Welcome lunch and introductions

10:30 AM – 12:15 PM

Roundtable discussions

  • Topic 1: CX in 2030 – The Power & Possibility of AI
  • Topic 2: CX in 2030 – The Workforce Evolution
  • Topic 3: CX in 2030 – Orchestrating the Future of CX

12:15 PM – 12:30 PM

Closing