Make it easy for people to contact your business — when they want to and on the channel they prefer.
Automatic Call Distribution
Send customers to the right agents
Include email in your customer journey
Solve customer issues, no phones required
Inbound Call Centre
Deliver a seamless customer experience with every interaction
Drive customer experience on new channels
Messaging / SMS
Connect with your customers in ways they want
Know who’s visiting your website and why. Then automatically direct them to the next best step.
Craft a great call centre culture. Use modern tools and technologies to engage teams and customers.
Make the right plans for your call centre
Make the best choice at any given time
Improving Agent Performance
Engage your team for maximum success
Get a complete view of your call centre activities. Let data inform decisions and drive customer experience.
Connect business-critical systems or add new tools and functionality to your call centre software.
Find a quicker path to market with a feature-rich app marketplace portal.
Google Cloud Contact Centre AI
Better customer experiences made easy with advanced technology from Genesys and Google.
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