Gartner Research report

2022 Gartner®
Magic Quadrant
for Contact Centre
as a Service

Be confident in your CX provider: Genesys named a Leader and ranked #1 in 3 out of 5 Critical Capabilities Use Cases.

Providing exceptional customer experience (CX) requires flexibility, transparency, a global reach and a Contact Centre as a Service (CCaaS) partner that can execute your unique business use case. The 2022 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their completeness of vision and ability to execute.

Genesys is proud to be named a CCaaS Leader for the eighth year in a row.

We deliver a solution that enables organisations of all sizes — around the globe and across all industries — with in-depth workforce capabilities, journey analytics and orchestration capabilities that power personalised experiences. And the solution transforms siloed interactions into connected customer experiences — all from one interface.

Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:

  • Key trends driving the CCaaS market
  • How Gartner placed nine CCaaS providers
  • Tips for navigating the market to make the right choice

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 22, August, 2022.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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