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2021 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys was positioned highest for ability to execute in the Gartner August 2021 Magic Quadrant for Contact Centre as a Service.
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Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organisations of all sizes to deliver the kind of empathetic customer experiences their customers want. Together, we’re changing customer experience.

Get the full report and we believe you’ll discover:

  • Key trends driving the Contact Centre as a Service (CCaaS) market
  • How Gartner placed 12 CCaaS providers
  • Why Genesys is positioned highest for ability to execute
  • Tips for navigating the market to make the right choice

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9, August, 2021.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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