What is Workforce Optimization (WFO)?

Workforce optimization is a strategy used to integrate siloed technologies and automate processes to reduce operational costs. Workforce optimization also enables you to better manage employee performance, resulting in greater efficiency and higher customer satisfaction.

Workforce optimization (WFO)

Workforce optimization is a strategy used to integrate siloed technologies and automate processes in order to reduce operational costs and to better manage employee performance, resulting in greater efficiency and higher customer satisfaction.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Workforce optimization (WFO)

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