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An omnichannel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.
Today’s companies can support multiple channels of customer engagement—web, voice, digital, and email—however, that is only part of the customer experience. Supporting multiple channels within a single interaction is the complete omnichannel customer experience; and one that is expected by today’s customers. The Genesys Omnichannel Customer Experience Platform offers flexible and scalable deployment models through the cloud, on premises or hybrid.
Win the competitive advantage and deliver the integrated and engaging experience your customers expect. Download the research report to learn the benefits of an omnichannel customer experience.