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An AI copilot aids agents by providing context-aware, intelligent assistance during interactions. Leveraging technologies like machine learning and natural language processing (NLP), it can analyze live conversations, offer response suggestions and predict next-best actions. Rather than just automating tasks, AI copilots adapt to the conversation’s flow, personalizing their guidance based on history and real-time context. As businesses integrate AI copilots across channels, they enhance both agent productivity and the overall customer experience.
