A voicebot is an artificial intelligence (AI)-powered virtual assistant that interacts with users through voice-based conversations. It uses speech recognition, natural language processing and text-to-speech technologies to understand, process and respond to customer inquiries.
Voicebots can handle tasks like routing calls, answering FAQs or collecting information, reducing agent workload and enabling faster self-service. They offer 24/7 availability, can scale across channels like IVR or smart speakers and provide a more human-like experience than traditional menu-driven systems.
Voicebots are artificial intelligence (AI)-powered systems that interact with people through spoken conversations. They use technologies like speech recognition, natural language processing (NLP) and text-to-speech to understand what a caller says and respond with human-like answers. Voicebots can handle calls automatically, guiding customers through tasks without needing a live agent.
For enterprise businesses, voicebots are used in contact centers to manage high call volumes, reduce wait times and improve service availability. Common uses include answering frequently asked questions, routing calls, resetting passwords or updating account information. They can operate 24/7 and scale easily during peak demand.
Voicebots offer a faster and more convenient experience for customers while helping businesses reduce costs and increase efficiency. When connected to backend systems, they can provide personalized support based on customer data or history.
Unlike traditional IVR systems with rigid menus, voicebots allow callers to speak naturally, making the interaction smoother and more intuitive. For enterprises, voicebots are a key part of digital transformation, delivering intelligent, automated and consistent service across thousands or millions of voice interactions.
