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A multi-channel cloud call center is a customer experience platform that integrates multiple touchpoints—including voice, text, social media and the web—making customer interactions accessible via an Internet server. A multi-channel cloud call center can be accessed from virtually anywhere, eliminating the need for a physical infrastructure and reducing incremental costs to expanding call center capabilities.
The Genesys Customer Experience Platform allows organizations to design a custom and cost-effective multi-channel cloud call center, enabling companies like yours to deliver a personalized and seamless CX needed to differentiate your brand. The single software platform makes managing the customer journey effortless, scalable and future-proof.
Genesys can help your business increase operational performance while increasing customer loyalty and satisfaction. Download the eBook to learn more benefits of modernizing to a multi-channel cloud call center solution.