A CX copilot is an AI-enabled solution that assists agents and supervisors in delivering faster, more personalized customer interactions. It collects and analyzes real-time data — such as a customer’s history, conversation context and predictive insights — to offer suggestions and automate routine tasks. By intelligently guiding the conversation flow, CX copilots ensure consistent service quality while reducing agent effort. As part of a broader CX strategy, a CX copilot boosts efficiency, enhances customer satisfaction and contributes to a more seamless, proactive customer experience across channels.
