Xperience: Highlights from the CX+AI Event of 2026
Highlights from the CX+AI Event of 2026
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Empathetic customer experiences

Designing customer interactions and experiences that demonstrate an understanding of and care for the customer’s needs and feelings. To produce empathetic customer experiences at scale, a business needs to know what matters to their customers, why those things matter and how to provide personalized service to any customer on any channel.